Issue

When scanning an Azure Tenant with interactive authentication using either the Microsoft Online Agent UI or XIA Configuration Express you see the following error when connecting.


Error getting the Microsoft Graph interactive access token. Error getting an additional interactive access token. WAM Error 


Error Code: 3399614467

Error Message: (pii)

Internal Error Code: 558133255 



Cause

This issue can be caused when there is a problem with the token cached by the Microsoft Authentication library (MSAL).



Resolution

Firstly confirm whether the issue is caused by the Microsoft Authentication library (MSAL) token cache by performing the scan on a different machine. 


If the scan completes successfully on another machine access the Microsoft Authentication Token Cache user interface from: