When you scan a Backup Exec Server you see the following error

"Connecting to remote server failed with the following error message: Access is denied. For more information, see the about_Remote_Troubleshooting Help topic."


This can occur when the XIA Configuration Client service account (or the custom credentials in use) do not have permissions required to the Backup Exec Server being scanned. 


  • Ensure that the service account or custom credentials are granted sufficient permissions.