Symptoms

When you scan a Backup Exec Server you see the following error

"Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))"



Cause

This can occur when the XIA Configuration Client service account (or the custom credentials in use) do not have permissions required to the Backup Exec Server being scanned. 



Resolution

Ensure that the service account or custom credentials are granted sufficient permissions.