When you scan a Citrix XenDesktop Site you receive the error 

"The agent failed to scan the section 'Site Licensing Information'. Connecting to remote server failed with the following error message: The WinRM client cannot process the request because the server name cannot be resolved. For more information, see the about_Remote_Troubleshooting Help topic.".


The computer running the XIA Configuration Client cannot resolve the name of the Citrix Licensing server.


  • Open Citrix Studio, and navigate to Configuration > Licensing 

  • Ensure that the computer running the XIA Configuration Client can resolve the specified Server name. 


  • Go to the Optional Components section within the Agent Settings and configure the Site Licensing Information option appropriately.