When scanning any item type and the client is configured to write data to the disk you receive an error "Error outputting to disk - could not find part of the path Pathname.xml"


The configuration client deletes the data directory found within the XIA Configuration Service installation directory when a scan is started. If the folder is open in Windows Explorer when the scan is started the folder cannot be correctly deleted and recreated. 


  • When starting a scan, ensure that the Data folder is not open in Windows Explorer.

  • Alternatively, you can disable the output to disk on the Scan Profile settings if output to disk is not required.