XIA Configuration Administrator's Guide

Symptoms

When you scan a Windows machine running a server operating system you may receive the error

"Error reading server features. Generic failure."

Cause

This problem can be caused by a corrupt Windows files typically in the "C:\Windows\servicing\Packages" folder.

Running the Server Manager tool reports an error when viewing the Roles or Features on the server.

Resolution

• This is an operating system level problem and is out of the scope of this troubleshooting guide however more information may be obtained in the following article.
  http://support.microsoft.com/kb/947821/en-us
  
  

• Configure the XIA Configuration Client to tolerate issues scanning the Windows Server Roles and Features on the Tolerance tab of the Windows machine agent settings.