XIA Configuration Server is provides the ability to store technical information and troubleshooting guides in the form of knowledge base articles.


Content can be entered into a knowledge base article using the HTML editor control, and includes the following fields



Summary
A summary of the information stored in the knowledge base article. This field is required.


Cause

The cause of the issue described in the knowledge base article.


Resolution

The steps required to resolve the issue.


More Information

Additional information relating to the knowledge base article.