When you scan a Windows machine you find that the client hangs when "Reading Windows Update Configuration".


This problem can be caused by a COM deadlock between WMI and other COM controls.

More Information

To replicate the issue outside of the XIA Configuration Client the following can be executed in PowerShell with elevated administrator privilege.

Write-Host "Getting WMI"

Get-WmiObject Win32_OperatingSystem -computer "computername"

Write-Host "Getting Windows Update"


$ObjType = [type]::GetTypeFromProgID("Microsoft.Update.ServiceManager","computername", $True)

$ObjWUA = [Activator]::CreateInstance($ObjType)



  • Confirm the issue is not related to the XIA Configuration Client by executing the test PowerShell script listed above.

  • Ensure there are no firewall or networking issues preventing the system from working correctly.