Symptoms

When connecting to the XIA Configuration Server, the system reports 

The request failed with HTTP status 403: Forbidden




Issue 

The issue can be caused when the Internet Information Server (IIS) is configured to require an SSL connection, however the server settings are configured to use a HTTP connection or a client certificate is required by IIS.




Resolution

Confirm that the server settings are configured to use a HTTPS connection to the server


- and -


If a client certificate is required that this is specified on the server settings section advanced settings tab.