Managed Service Provider Support
XIA Configuration Server increases the value of your Managed Service Provider offering by providing a unique, fully automated technical documentation service at each phase of the MSP lifecycle.
MSPs both large and small benefit from automatic auditing of customer environment configuration.
Being an MSP, keeping infrastructure documentation up-to date is a time consuming and resource intensive task.
With XIA Configuration’s agentless technology, the speed that we can now fully document our clients’ infrastructure is amazing. Once it's initially setup, everything is automatically documented as often as we want and the solution soon pays for itself.
From an MSP point of view, it is now one of our must have tools and our clients are blown away with the amount of detail it provides.
Technology & Projects Partner
Inventory information retrieved from your customers is stored centrally and displayed in a unified web interface.
XIA Configuration supports user access evaluation
so you can ensure each customer can only see their own data.
Screenshot showing multiple customers supported by a managed service provider in the XIA Configuration web interface
With its powerful range of capabilities, XIA Configuration Server can scan the IT infrastructure of potential customers helping to identify the existing customer environment before agreeing to support terms. The use of custom credentials means you can scan a potential customer's environment without installing any software on their systems.
With a fully featured API supporting Microsoft PowerShell and Visual Studio, it's easy to script the creation of new customers.
$newCustomerID = $xia.DO_CreateItem($customerName, "Customer", 1000);
"Created customer with identifier"
Projects and Transformation
Using the in-depth documentation capabilities and backwards compatibility all the way from Windows Server 2012 R2 to Windows NT4 Server, you can help create plans to transition customers away from their legacy systems and implement projects confident in the knowledge that the new implementation will be fully documented.
With XIA Configuration Server, you benefit from multitenant support, allowing all of your customers to be stored within a single configuration database. You can share access with your customers whilst securing their data using and provide them with documentation branded with your company logos and colour schemes.
In the event that a customer wishes to move to an alternative managed support provider or move support internally within their organisation, XIA Configuration Server allows you to provide them with the documentation required to make the transition without involving any additional effort. Any licenses used are automatically made available when items are deleted.
Find out more about XIA Configuration Server.
Back to all features >