Symptoms

When attempting to connect to a ServiceNow instance you receive the error.

The 'meta' start tag on line 3 position 10 does not match the end tag of 'head'. 


Cause

This can occur when the ServiceNow instance you are connecting to is a developer instance and the instance is currently hibernating.


Resolution

Log into the ServiceNow instance instance to wake it from hibernation.


More Information

For more information see the following ServiceNow blog article.

https://developer.servicenow.com/blog.do?p=/post/hibernation-and-developer-instances/