The XIA Configuration Client uses a Windows service to perform scanning of items and is configured with a service account that is set during installation. 

WARNING: It is recommended that you uninstall and reinstall the XIA Configuration Client instead of manually changing the service account.

To manually change the service account after installation, complete the following steps

  • Ensure that you have a full backup before proceeding

  • Ensure that the new account meets the requirements in the service account section.

  • Open the services management console (Start > Run > Services.msc) and open the XIA Configuration Service

  • On the logon tab enter the new account name and password - this must be in NetBIOS format "DOMAIN\username", then click OK

  • The service account may be granted additional rights

  • Open the installation folder - by default "C:\Program Files\CENTREL Solutions\XIA Configuration\XIA Configuration Service"

  • Modify the NTFS permissions of the folder and ensure that the new service account, Administrators, and SYSTEM have full control

  • Open the registry editor to the following location
    HKEY_LOCAL_MACHINE\SOFTWARE\CENTREL Solutions\XIA Configuration Service

  • Modify the Username value and enter the new service account name

  • Modify the Domain value and enter the domain name of the new service account - this must be in NetBIOS format.

  • Restart the XIA Configuration service