Symptoms

When installing or upgrading the XIA Configuration Server you see the error "ODBC Connect: timeout exceeded".



Cause

There are several reasons 


  • The SQL Server instance name has been specified incorrectly.

  • The SQL Server instance is not available over the network.



Resolution


  • Ensure that the SQL server instance name has been specified correctly. When performing an upgrade the following registry keys are used for the instance and database name.
    HKEY_LOCAL_MACHINE\SOFTWARE\CENTREL Solutions\XIA Configuration Server\Setup
    DatabaseInstance (REG_SZ)
    DatabaseName (REG_SZ)

  • Ensure that the SQL server instance is available.