The section provides information about modifying the ServiceNow synchronization settings of the item

The user must have the "Manage ServiceNow Item Synchronization" server permission as well as write access to the item to be able to modify these settings.


Determines whether ServiceNow synchronization is enabled for the item. This setting is ignored if the the synchronization of the item type is disabled in the ServiceNow connector settings.

ServiceNow Identifier

The unique identifier of the configuration item in the ServiceNow instance to which the item is matched. The identifier can be set manually to bypass the matching process, or cleared to reapply the matching process.