Privacy Policy

CENTREL Solutions respects your privacy. Please review this privacy policy as it sets out our privacy practices and tells you how your personal information will be treated by us. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Only in the circumstances described within this privacy policy would we share your information with any third party.

Our use of personal data is in accordance with the General Data Protection Regulations (GDPR).

1. What is in this privacy policy

This privacy policy describes the types of personal information we collect when using our products or services.

Here, we describe the practices we follow to respect your privacy, which you accept by using any of CENTREL Solutions products or services.

If you have any questions regarding the processing of your personal information, please contact us (see 'Contact Us' section below).

We may add or amend this privacy policy from time to time. Changes will take effect as soon as they are published. You agree to be bound by the updated version as soon as you use any of CENTREL Solutions products or services.

2. What information is collected

We collect common types of personal information, such as:

  • Name
  • Organization
  • Organization email address
  • Organization telephone number
  • Organization postal address
  • IP address
  • Password (when using hosted cloud services)
  • Chat history (when using live chat)

3. When is this information collected

This information is collected when you:

  • Access our website
  • Request a license
  • Request a quotation
  • Subscribe to product updates
  • Log a support call (existing users only)
  • Purchase a product or service
  • Request a hosted cloud services account
  • Use LiveChat

4. How we use your information

CENTREL Solutions is the data controller for the personal information you provide when using our products or services.

We may use some of the information that we hold about you to send you information about our products and services. In most circumstances, we will only do this if we have your consent, but there may be some situations where we have a contractual obligation for doing so. For example, if you have submitted a quotation request, we will send the quote to you.

The data you provide to us is stored in our internal CRM system.

How we use cookies

Please read our cookie policy for detailed information on how we use cookies. You may find our cookie policy at https://www.centrel-solutions.com/company/cookie-policy.aspx.

Google Analytics

CENTREL Solutions uses Google Analytics, a web analytics service. Google Analytics uses cookies, web beacons, and other means to help CENTREL Solutions analyse how users use the site. You may find Google's Privacy Policy at http://www.google.com/intl/en/privacypolicy.html.

Product Update Emails

For users who have given us consent, we send product update emails, approximately twice a quarter, using internally developed software which includes information such as new functionality and BETA releases. We do not use tracking pixels.

How can you unsubscribe?

You can opt out of receiving product update emails at any time by clicking the unsubscribe link in these emails.

Connecting with our product support teams

If you engage with our support teams, we may ask you to provide additional information to help us assist you (like diagnostics logs). We may share this with our product development teams to enable them to reproduce and fix product issues.

Our website also includes feedback mechanisms such as live chat. Any information you send to us in the chat session will be shared with our product development and support teams.

You may find LiveChat's privacy policy at https://www.livechatinc.com/privacy-policy/.

5. Sharing your information with third parties

We will not share personal information with third parties except as listed here, subject always to appropriate safeguards to protect your personal information and will not pass it onto any other party without consent or valid grounds:

  1. Third party resellers to check who made contact with you first
  2. To the extent necessary to comply with the law or a valid court order of a court with competent jurisdiction or to comply with legal obligations.

We do not sell any data you have provided to us with the exception of a sale of CENTREL Solutions, and we will ensure that your privacy continues to be protected. We may share your personal information in the context of the possible sale of the business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this privacy policy.

In addition, if CENTREL Solutions or any part of our business is sold to or integrated with another business, we may transfer customer information (including your personal information) to other companies or the new owners. In each case, the transferred information is to be used by the new business and its group of companies (if any) in the same ways as set out in this privacy policy.

6. Purchasing using a credit or debit card

All purchases made using a credit or debit card will be handled by our secure online payment platform 2Checkout. You may find 2Checkout's privacy policy at https://www.2checkout.com/policies/privacy-policy

7. Storing your information outside of the European Union

We may store your personal information outside the European Economic Area (EEA). For example, our website is hosted on servers within the United States of America.

8. How long we do we keep your information?

We only retain your information for as long as necessary for the purposes described in this privacy policy.

When we have no ongoing legitimate business need to process your personal information, we will delete it.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which it has been processed, and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Do we collect children's data?

CENTREL Solutions products and services are not intended for use by children. We understand the importance of protecting children's information, especially online, and we do not knowingly collect or maintain information about children.

10. What are your rights with your personal information?

Under certain circumstances, by law you have the right to:

  • Request access to a copy of the personal information we hold about you
  • Request correction of any incomplete or inaccurate information we hold about you
  • Request erasure of information where there is no good reason for continued processing
  • Object to processing of your information where we are relying on a legitimate interest to process your information.
  • Where we are processing your information for a particular purpose based on your consent, you have the right to withdraw your consent at any time.
  • Request restriction to suspend our processing of your personal information.
  • Request transfer of your personal information to another party which you have provided to us.
  • Unsubscribe from marketing communications which we send you

If you want to exercise any of these rights, please contact us (see 'Contact Us' section below).

Please note that we may need to request information from you to confirm your identity and establish your entitlement to these rights.

If you are not satisfied with our processing of your personal information, you also have the right to make a complaint to the relevant supervisory authority.

How can you update your information?

We would like you to keep your personal information accurate, up to date and relevant. Please contact us (see 'Contact Us' section below), we will then investigate and correct the information where relevant.

11. Contact Us

If you have any queries about the process or how we handle your information, please contact privacy@centrel-solutions.com.

You can also write to us at:

Data Protection Officer
CENTREL Solutions
Witney Business and Innovation Centre
Windrush Park Road, Witney
Oxfordshire
OX29 7DX
United Kingdom

Last updated: 24th May 2018