After downloading Teamviewer, right click TeamViewerQS.exe and select "Run as administrator". When this is running, please provide us with the two numbers in the "Your ID" and "Password" fields to allow us to connect. It is possible to text chat directly within the TeamViewer application and we will let you know when we are connected. For more information about TeamViewer, please see their website http://www.teamviewer.com. Please see the following for Troubleshooting your TeamViewer connection.