XIA Configuration Server

Automated MSP documentation software

Purpose-built for Managed Service Providers to automate client and system documentation

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The day‑to‑day challenges MSPs face – solved with automation

Managed Service Providers face common obstacles every day – here’s how XIA Configuration solves them.

Multiple environments

Every client has a unique setup – XIA Configuration handles them all.

Out-of-date documentation

Automate updates and close knowledge gaps for good.

Difficulty scaling

Add new clients without adding operational headaches.

Time-consuming manual tasks

Eliminate repetitive updates – automate asset info and network diagrams.

Automated documentation for every stage of the MSP lifecycle

XIA Configuration keeps client records accurate from first assessment to final handover, helping MSPs deliver faster service, reduce risk, and build lasting trust.

Due diligence

Quickly assess IT environments to set clear expectations and build trust before support begins.

Illustration of a clipboard with six completed tech-related checklist items, each marked with a green check.

Customer onboarding

Document client systems from day one for faster setup, seamless support, and immediate confidence.

Projects & transformation

Guide migrations with clear, automated records that reduce risk and ensure smooth transitions.

Operational support

Keep documentation current across servers, networks, and cloud services to resolve issues faster.

Illustration of three blue customer folders surrounded by icons for cloud, database, server, and security, suggesting digital collaboration.

Customer exit

Deliver complete records for a smooth handover, reinforcing your MSP’s professionalism and reliability.

Why MSPs rely on XIA Configuration to deliver reliable, automated IT documentation

From automation to compliance, XIA Configuration helps MSPs deliver accurate records, smoother onboarding, and audit‑ready reports.

Automate IT documentation

Always‑accurate client records, updated automatically – no manual effort required.

Multi-tenant dashboard

Manage all client environments from one clear, easy‑to‑navigate interface.

Asset tracking and discovery

Gain complete visibility of hardware, software, licenses, and users – all in one place.

Standardised documentation

Deliver consistent, branded documentation that reinforces your MSP’s professionalism.

Secure role-based access

Protect sensitive client data by giving the right people the right access.

Compliance-ready reports

Meet audit requirements and support security standards and best practices with ease.

MSP documentation FAQ

Here are answers to the most common questions MSPs ask about documentation and automation.

What is MSP documentation?

MSP documentation is the structured record of your clients’ IT environments, systems, and processes. For Managed Service Providers, it forms the backbone of efficient service delivery – ensuring compliance, reducing risk, and speeding up onboarding and troubleshooting.

Effective documentation covers everything from network configurations and software inventories to client policies and lifecycle management.

Why MSP documentation is critical?

Technical documentation is the backbone of every Managed Service Provider. Without it, teams struggle with inefficiency, inconsistency, and lost knowledge that slows down service delivery. With clear, automated documentation, MSPs gain the foundation they need to scale confidently.

Why automate MSP documentation?

By automating MSP documentation, you can keep client and system records accurate and up to date, freeing your team from repetitive manual tasks and giving customers confidence in your service.

We have been using XIA Configuration Server for the last 4 months to document the servers and solutions that we've deployed at customers or just to document current state before we do upgrades. This allows us to create quality documentation that our customers are impressed with.

Inventorying a datacenter and documenting applications configuration, security patches, installed applications etc., is now so easy.
Andre Alexanian - Senior Principal Data Center Engineer at C1

Supported Platforms & Technologies

From cloud to on‑premises, your IT is documented and audit‑ready.

Getting started

Step 1

Download the free trial

Step 2

Install and scan your environment

Step 3

Explore features and generate documentation

Automate your MSP documentation today

Save time, reduce errors, and give clients confidence with automated documentation.

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