Troubleshoot TeamViewer Connections

To troubleshoot issues with TeamViewer, first run the TeamViewer application from here:
https://www.centrel-solutions.com/support/teamviewer.aspx

Screenshot showing TeamViewer started

If the connection does not say Ready to connect, check the following:

  1. Ensure that the machine has an internet connection and that port HTTPS/443 is allowed out through the firewall. Please see the TeamViewer guide on Which ports are required for TeamViewer for more information about the firewall requirements.
  2. Ensure that the TeamViewer servers have not been explicitly blocked by your network support team.
  3. Click the cog icon to view the TeamViewer options:
    Screenshot showing TeamViewer Options
  4. Click Configure next to the Proxy section and ensure that the settings match your network configuration.
  5. Ensure that Enable logging is ticked and click Open log files. Please send the log files to the CENTREL Solutions support team.

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