Troubleshoot TeamViewer Connections
If the connection does not say Ready to connect check the following
- Ensure that the machine has an internet connection and that port HTTPS/443 is allowed out through the firewall. Please see the TeamViewer guide on Which ports are required for TeamViewer for more information about the firewall requirements.
- Ensure that the TeamViewer servers have not been explicitly blocked by your network support team.
- Click the cog icon to view the TeamViewer options.

- Click Configure next to the Proxy Settings section and ensure that the settings match your network configuration.
- Ensure that Enable logging is ticked and click Open log files. Please send the log files to the CENTREL Solutions support team.