MSP Documentation Software

Name: XIA Configuration Server
Brand: CENTREL Solutions
Rating: 4.5 (13 reviews)

Our MSP documentation software XIA Configuration increases the value of your Managed Service Provider offering by allowing you to provide a fully automated technical documentation service to your clients at each phase of the MSP lifecycle.

MSPs both large and small benefit from using our software to automate the documentation of their customer environments.

Being an MSP, keeping infrastructure documentation up-to date is a time consuming and resource intensive task.

With XIA Configuration’s agentless technology, the speed that we can now fully document our clients’ infrastructure is amazing. Once it's initiallysetup, everything is automatically documented as often as we want and the solution soon pays for itself.

From an MSP point of view, it is now one of our must have tools and our clients are blown away with the amount of detail it provides.

Richard Elstob
Technology & Projects Partner

Allow your customers to access their data

Inventory information retrieved from your customers is stored centrally and displayed in a unified web interface. XIA Configuration supports user access evaluation so you can ensure each customer can only see their own data.

Screenshot showing multiple customers supported by a managed service provider in the XIA Configuration web interface

Due Diligence

With its powerful range of capabilities, XIA Configuration can scan the IT infrastructure of potential customers helping to identify the existing customer environment before agreeing to support terms. The use of custom credentials means you can scan a potential customer's environment without installing any software on their systems.

Customer Onboarding

With a fully featured API supporting Microsoft PowerShell and Visual Studio, it's easy to script the creation of new customers.

# Create the customer container
$newCustomerID = $xia.DO_CreateItem($customerName, "Customer", 1000);
Write-Host "Created customer with identifier" $newCustomerID

Projects and Transformation

Using the in-depth documentation capabilities and backwards compatibility all the way back to Windows NT4 Server, you can help create plans to transition customers away from their legacy systems and implement projects confident in the knowledge that the new implementation will be fully documented.

Operational Support

With XIA Configuration, you benefit from multitenant support, allowing all of your customers to be stored within a single configuration database. You can share access with your customers whilst securing their data using and provide them with documentation branded with your company logos and colour schemes.

Customer Exit

In the event that a customer wishes to move to an alternative managed support provider or move support internally within their organisation, XIA Configuration allows you to provide them with the documentation required to make the transition without involving any additional effort. Any licenses used are automatically made available when items are deleted.

With our company undergoing change, keeping up with the documentary requirements became a mammoth task. XIA Configuration Server created documentation on our entire system in just a few short hours.

The regular scheduled reporting has proved invaluable for auditing and compliance purposes, and has served our Operations people in tracking configuration changes over a period of time. New personnel can quickly come up to speed on our systems configuration with minimal interaction.

CENTREL Solutions Support has been first rate. Responses to my queries were timely and helpful resolving my issue in a single call.

XIA Configuration Server is part of my work smarter not harder approach and I'd certainly recommend this to anyone who is looking after IT systems.

Chris Gollner
Senior Systems Engineer