Support Contracts

Manually create support and maintenance contracts

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XIA Configuration allows you to manually create support and maintenance contracts which can then be assigned to your assets. This may include hardware warranty or third party support.

Support Information

The following information can be added:

  • Provision Hours
  • Reference Number
  • Self Service Web Site
  • Email address
  • Telephone Number
  • Start Date
  • Expiry Date

Assigning a Support Provision

It is possible to assign both hardware maintenance and 3rd party support provisions to Unix, Linux and Windows servers and PCs. Full details of the support provision can then be seen within the item's user interface and within a PDF export for that item.

Screenshot of a support provision assigned to a Unix server

Editing a Support Provision

XIA Configuration makes it simple to edit a support provision through the versatile web user interface.

Screenshot of a support provision being edited

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View all the systems supported by XIA Configuration >

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